RIGHT OF WITHDRAWAL
Fourteen days.
Clearly explained.
Version 1.0 — 16 September 2026 · Last updated 16 September 2026
This page applies to consumers in the European Union who buy DroppingSparks on this website from Lux Splendore, KvK 76428931, Gielis Beijsstraat 27B, 4813 EM Breda, Netherlands, luxsplendore@gmail.com. If you bought inside the iPhone or iPad app, Apple is the seller: ask Apple for a refund through Apple’s own refund process.
Your 14-day right.
As a consumer you normally have 14 days to withdraw from a distance purchase, without giving any reason. The period runs for 14 days from the day the contract is concluded — for digital content, the day of your purchase. Within that period you may cancel and we refund what you paid.
The exception for immediate delivery.
DroppingSparks is digital content that is delivered immediately: the moment your payment is confirmed, your licence is activated and your download is unlocked. Under Article 16(m) of the Consumer Rights Directive, as implemented in Article 6:230p of the Dutch Civil Code, the right of withdrawal is lost for digital content that is not supplied on a tangible medium once performance has begun with the consumer’s prior express consent and their acknowledgement that the right of withdrawal is thereby lost.
That is why the checkout asks you to tick a box confirming both things before payment. If you do not tick it, checkout does not open and nothing is charged. If you tick it and pay, delivery starts at once and your 14-day withdrawal right ends at that moment. The same applies to the optional €3 update year, which is added to your account immediately.
Your statutory rights are not affected by this. If the app does not work as it should, your legal conformity guarantee still applies, and so does everything in our Terms of Use.
How to withdraw.
If your withdrawal right still applies — for example because you paid but have not yet given the consent above, or because something went wrong at checkout — tell us clearly and unambiguously before the 14 days are over. Email luxsplendore@gmail.com from your account address, or write to Lux Splendore, Gielis Beijsstraat 27B, 4813 EM Breda, Netherlands. Any clear statement is enough; you may use the model form below, but you do not have to. Sending your message before the deadline is enough to be in time.
Model withdrawal form.
(Complete and return this form only if you wish to withdraw from the contract.)
— To Lux Splendore, Gielis Beijsstraat 27B, 4813 EM Breda, Netherlands, luxsplendore@gmail.com:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date
(*) Delete as appropriate.
Your refund.
If you withdraw in time, we refund all payments received from you, including the standard delivery cost if any was charged, without undue delay and at the latest within 14 days of the day we are informed of your decision. We refund using the same means of payment you used, through Stripe, and you pay no fee for the refund. A full refund deactivates the licence it paid for: the app stops being activated on your devices.
Something else wrong?
If the app does not install, does not activate, or does not do what this website promised, write to luxsplendore@gmail.com from your purchase email address. We would rather fix it than leave you with something that does not work, and your statutory guarantee rights apply regardless of the 14-day period.
Contact.
Lux Splendore · KvK 76428931 · Gielis Beijsstraat 27B, 4813 EM Breda, Netherlands · luxsplendore@gmail.com
Version 1.0 — 16 September 2026. See also our Terms of Use, Privacy Policy and purchase details.